Fit & Fab!

Privacy Policy

Last Updated: June 10, 2026

FIT & FAB 812 LLC, doing business as Fit & Fab! and Fit & Fab 812 (“Company,” “we,” “our,” or “us”), operates https://fitandfab812.com and related customer communications. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including information collected in connection with the Fit & Fab! SMS Program (text messages sent from Fit & Fab! numbers operated by FIT & FAB 812 LLC). Shipping, payment, and refund policies follow in the “Our Policies” section below.

1. Information We Collect

We may collect personal information you voluntarily provide when you:

• Fill out forms on fitandfab812.com or our marketing funnels
• Complete a purchase or checkout on our website
• Create an account or subscribe to our mailing list
• Contact us by phone, email, or SMS
• Opt in to receive SMS by checking an SMS consent box or texting START to a Fit & Fab! number

This information may include: name, mobile phone number, email address, mailing or billing address, order details, and any information you submit in messages or forms. Our payment processors handle your payment details; our servers do not store full card numbers.

For some orders, to confirm it’s really you and prevent fraud, we (through our verification partner) may also collect identity-verification information, which can include a selfie/liveness scan and a photo of a government ID. See Section 12 for how this biometric information is handled. When you speak with our team by phone, we may record and transcribe the call (Section 13).

2. How We Use Your Information

• Provide and manage our services and your account
• Process orders and payments and arrange shipping
• Send order, shipping, and account notifications
• Send SMS messages to individuals who have opted in, as described in Section 3
• Respond to inquiries and provide customer support
• Prevent fraud and protect the security of our customers and business
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our agreements

3. SMS Communications, Opt-In Methods & Consent

The Fit & Fab! SMS Program is operated by FIT & FAB 812 LLC. Messages are sent from Fit & Fab! 10DLC numbers.

How you opt in (express consent): by entering your mobile number and checking an unchecked SMS consent box on fitandfab812.com or our forms. The disclosure shown at opt-in includes the brand name, message types, frequency, “Msg & data rates may apply,” STOP/HELP instructions, “Consent is not a condition of purchase,” and links to this Privacy Policy and our Terms.

Transactional messages: if you provide a mobile number solely to complete a purchase without separate marketing opt-in, we may send messages directly related to that transaction (e.g., order confirmation, shipping updates).

Promotional or re-engagement messages are sent only if you also opt in through the express consent method above.

We maintain records of SMS consent, opt-in source, and opt-out (STOP) requests.

4. How We Share Information

We do not sell your personal information.

SMS & mobile data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with SMS delivery providers solely to transmit messages on our behalf under contract. All other use categories exclude text messaging originator opt-in data and consent from sharing for unrelated purposes.

Service providers: we share information with trusted providers only as needed to operate our business — payment processing, order fulfillment and shipping, fraud prevention and security, customer support, and message/email delivery — under contractual confidentiality obligations.

Advertising & analytics partners: our website uses cookies and similar technologies from advertising and analytics partners (such as Meta and Google). These tools may collect information about your browsing on our site (pages viewed, actions taken), and we may share hashed identifiers (such as a hashed email) with these partners to measure our advertising and reach audiences similar to our customers. This never includes your SMS opt-in data or message content. You can opt out via your browser’s cookie settings, Meta’s Ad Preferences, Google’s Ads Settings, or by emailing us (Section 8).

5. Data Retention & Deletion

We retain personal information only as long as necessary to provide services, maintain SMS consent and opt-out records, comply with legal and financial obligations, prevent fraud and abuse, and resolve disputes.

If you ask us to delete your data (Section 8), we will honor your request for marketing and communication data and confirm when it’s done, and your opt-out preferences will be honored permanently. Please note we retain order, transaction, and identity-verification records as permitted by law for fraud prevention, dispute resolution, and legal compliance.

How requests are handled: email info@fitandfab812.com. We acknowledge your request promptly and complete it within 30 days (we’ll let you know if we need a brief extension). To protect you, we first confirm you control the email or phone number on file. When we complete a deletion request, we send you confirmation; your marketing data is deleted and your opt-out is permanent, while we keep limited order, identity-verification, and anti-fraud records as the law allows.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including 256-bit SSL encryption on our website and secure servers that do not store your full payment details.

7. Cookies & Tracking Technologies

We use first-party cookies (cart, login, session performance) and the third-party advertising/analytics technologies described in Section 4 to improve website functionality and analyze performance. You may disable cookies in your browser; some features may not work if you do.

8. Your Rights and Choices

• You may request access to, correction of, or deletion of your personal information (subject to Section 5) by emailing info@fitandfab812.com. Depending on where you live, state privacy laws may give you additional rights, which we honor.
• You may opt out of SMS at any time by replying STOP to the Fit & Fab! number that texted you.
• You may unsubscribe from marketing emails via the link in any email.
• For help, reply HELP to the Fit & Fab! number that texted you or email info@fitandfab812.com.

9. Children & Age Requirements

Our website and services are intended for adults. You must be 21 years of age or older to purchase and 18 years of age or older to opt in to SMS. We follow COPPA and do not knowingly collect information from anyone under 13.

10. App Privacy — Peptide Calculator by Her

Our Peptide Calculator by Her (Apple App Store) is for informational purposes only. It does not collect, store, or share user data, has no accounts or tracking, and follows Apple’s privacy guidelines.

11. Third-Party Links

Our website or messages may link to third-party sites we don’t control. Please review their privacy policies before sharing personal information; we are not responsible for their practices.

12. Identity & Biometric Verification

To confirm your identity and help prevent fraud, some orders require a quick identity check through our verification partner (Didit). This check may capture a selfie or liveness scan and a photo of your government-issued ID, which can include biometric information. You will be told when this step is required and asked to consent before it begins.

This biometric processing is performed by our verification partner under contract. We do not sell biometric information, and we do not use it for advertising. Our verification partner retains and deletes the underlying biometric data according to its own retention schedule; on our side, we keep only the verification result (pass/fail) and basic audit details needed for fraud prevention and legal compliance — not the raw biometric scan. If you have questions or want to exercise your rights regarding this information, email info@fitandfab812.com.

13. Call Recording & Transcripts

When you talk with our team by phone, the call may be recorded and transcribed for quality, training, customer support, and fraud prevention, and the transcript may be used to help our team and our customer-support assistant serve you better. Where required by law, we’ll let you know at the start of the call that it may be recorded; if you prefer not to be recorded, just let us know. Recordings and transcripts are retained in line with Section 5.

14. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last Updated” date.

Ordering — Anytime, Day or Night

You can place orders 24/7 through our secure website. Once your order is submitted and payment is confirmed and cleared, we get it filled and shipped quickly with a trusted carrier.

Payment Options

We make paying easy and flexible, with secure, trusted options shown at checkout, including major credit & debit cards, ACH / bank transfer and eCheck, and available alternative and buy-now-pay-later methods.

Available methods may vary by order. eCheck/ACH payments may take 1–3 business days to clear; orders ship after payment clears.

Processing & Shipping

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders placed after 1 PM CT, on weekends, or on holidays begin processing the next business day.
• We ship within the United States (all 50 states) — no international shipping, local pickup, or local delivery.
• Carrier options (USPS and UPS service levels) and any free-shipping promotions are shown at checkout.

Shipping rates, methods, and carrier availability may change without notice. Delivery estimates at checkout are carrier projections and are not guaranteed.

Address Accuracy

We do our best to validate every shipping address. If we can’t verify yours, we’ll reach out; if we can’t reach you, the order will be canceled and refunded. We’re not responsible for orders sent to an incorrect address provided at checkout that can’t be recovered.

Cancellations, Returns & Refunds

• Cancel before it ships → full refund. Just email info@fitandfab812.com.
• After it ships: due to the sensitive nature of these products we can’t accept physical returns, but our Care Team reviews every refund request case-by-case and will work with you toward a fair resolution.
• Incorrect, missing, or damaged items: tell us within 10 days of delivery with your order number and photos, and we’ll make it right. Shipping insurance is provided on your behalf; carrier claims require the carrier to deem a package lost or damaged.
• Store credit may be offered where a refund isn’t available.

Our Satisfaction Promise

We’re committed to outstanding quality and service. Every product is held to strict quality standards, made in GMP-certified U.S. facilities, and third-party tested. If anything’s not right, reach out — we’re here to help.

Contact Information

FIT & FAB 812 LLC (Fit & Fab! / Fit & Fab 812)

Website: https://fitandfab812.com

Email / customer support: info@fitandfab812.com

SMS support: reply HELP to any Fit & Fab! text

1992 Lewis Turner Blvd, Suite 1067 #2030, Fort Walton Beach, FL 32547, United States